Our 5-Day Exchange Privilege — Because the Right Vehicle Should Feel Right
We stand behind every vehicle we lease or sell. If your vehicle is delivered and something isn't right, you don't have to live with it. You have options — and we'll walk you through them.
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Having a vehicle delivered without a test drive is a big decision. Sometimes it arrives and you realize the seat doesn't feel right, the cargo space isn't enough, or it just doesn't fit the way you imagined. We get it. That's why delivered vehicles come with an exchange privilege.
At Legacy Auto Credit, you don't have to be certain the moment you sign the paperwork. On a delivered vehicle, you have 5 days or 500 km to make sure.
Who It's For
The 5-Day Exchange Privilege is for customers who have their vehicle delivered and didn't test-drive it before the sale, whether it's leased with us or financed through one of our lending partners. All conditions are explained before delivery. No surprises.
How the 5-Day Exchange Privilege Works
If for any reason you're not completely satisfied with your delivered vehicle, you can exchange it once, within 5 days or 500 km of delivery (whichever comes first), for another eligible Legacy Auto Credit vehicle.
Exchange conditions:
This isn't a money-back guarantee — it's an exchange. You're working with us to find the right fit, not walking away. If you'd rather wait for a vehicle that isn't in our current inventory, we can't provide a loaner, and you can't keep the original vehicle while we find it.
Within 5 days or 500 km of delivery, whichever comes first
Returned in the condition it was delivered — no damage or excessive wear
Payments equal to or lower, and you must qualify
One exchange per customer
Exclusions, Inspection and Fees
Not eligible: fleet vehicles, and specialty vehicles sourced specifically for you.
Not eligible if the vehicle has been modified, had aftermarket accessories installed, or was in a collision during the 5 days or 500 km.
Every returned vehicle is inspected. Non-warranty repairs of $300 or more make it ineligible. Repairs under $300 are deducted when we work out your exchange.
Fees: a $300 cleaning and recertification fee for the returned vehicle. Your first payment and licensing are due when you sign for the replacement. No lien registration fee on the replacement.
Why We Offer This When Many Dealers Don't
Many used car dealers don't offer an exchange privilege. Once you sign, the vehicle is yours — whatever you discover afterward.
We do things differently because we're not just trying to move inventory. We want customers who are satisfied. Satisfied customers make payments reliably, refer their friends and family, and come back for their next vehicle. That's better for everyone.
The 5-Day Exchange Privilege is also our way of saying: we're confident in the vehicles we carry. Every vehicle meets Ontario safety standards, with at least half the life left on its tires and brakes. We stand behind it because we believe in it.
Exchange Policy Questions
Can I just return the vehicle for a full refund?
No. Our policy is an exchange, not a refund. If your delivered vehicle isn't the right fit, the 5-Day Exchange Privilege lets you swap it for another eligible vehicle within 5 days or 500 km, conditions apply. We'll walk you through exactly how it works before delivery.
What counts as 'the same condition as delivered'?
We're looking for new damage, modifications, or excessive wear beyond what normal driving would cause in a few days. A little road dust or a coffee cup ring on the seat isn't going to disqualify you. We apply this reasonably and we'll discuss any questions you have upfront.
What if there's nothing in your inventory that works as an exchange?
We'll work with you to find an option, including vehicles coming into our inventory. We're not looking for ways to get out of this — we're looking for ways to make it work.
How will I know the exchange conditions?
All conditions are explained before you sign. If you have questions at any point, call us: (226) 777-8799.
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Contact Us
Tel. (519) 507-2277
contact@legacyautocredit.ca
131 Kincardine Road Walkerton, ON
